How to Manage WooCommerce Orders
Step 1: Go to Orders Page
Login to your WordPress admin
From the left menu, click WooCommerce > Orders
Orders table view showing customer name, status, total, date.
Step 2: Understand Order Status
Each order will have a status label such as:
| Status | Meaning |
|---|---|
| Pending | Order received, but no payment yet |
| Processing | Payment received, order is being prepared/shipped |
| On Hold | Waiting for manual confirmation (e.g., bank transfer) |
| Completed | Order is fulfilled and shipped |
| Cancelled | Customer or admin cancelled order |
| Failed | Payment failed (due to gateway or customer) |
Order list with colored status badges (e.g., Processing in green)
Step 3: View Order Details
Click on any order ID or customer name
You’ll be taken to the Order Details page
Inside, you’ll see:
Customer info (name, address, phone, email)
Products ordered
Payment method
Notes (e.g., from payment gateway)
Order status dropdown
Order detail page with info highlighted (billing, product, status)
Step 4: Update Order Status
On the left sidebar, find the Order Status dropdown
Choose new status (e.g., from “Processing” to “Completed”)
Add an optional note (for internal use or customer email)
Click Update
Dropdown with “Completed” selected, update button clicked.
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